Key Milestones
Developed an IT strategy for private equity-backed companies aimed at building and resourcing the IT department to excel within various domains including IT support, infrastructure, and enterprise applications management.
Designed and executed the end user computing strategy by implementing SSO (OKTA) and mobile device management (JAMF & Intune) to ensure the security of identities and devices and the automation of onboarding and offboarding processes.
Designed and implemented the COVID-19 response plan ensuring employees maintained optimal productivity during a work-from-home scenario. Also designed the return to office strategy including the implementation of a hybrid work model that utilized existing office space and technology while allowing employees to maintain flexibility and productivity when working remotely.
Successful design and implementation of SOC1 & SOC2 frameworks improving the overall security posture of our systems and improving customer trust.
Led multiple migration projects consolidating Google Workspace and Dropbox into Microsoft Office 365.
Designed and implemented all IT service management processes, including Incident, Request, Change and Problem management increasing the overall efficiency of IT departments. Led the implementation of ServiceNow and Jira Service Management to facilitate all ITSM processes.
Successfully launched multiple new office locations in a global environment, ensuring the smooth and timely deployment of all office technology including WAN/LAN access, end-user computing devices and video conference technology.